It happens a lot, akshully

As most people know, windows needs a reload every so often. Some problems are just not worth the time to figure out, are inexplicable, or are unfixable. It would cost way to much time to find the solution, so we often recommend a package 1 or 2. This is just a reload of windows, with or without data backup. We simply copy the contents of your harddrive over to our backup drives, reinstall a blank windows, and put all the data back in a folder on your desktop. Its just the simplist way. We dont know what a customer will want or how they want it setup.

Its kind of suprising how alarmed people become when, after repeated warnings of what to expect, all they see when they boot up is a few desktop items and the defualt windows background. They immedietly panic, forgetting even basic computer knowledge that they already know, and call us before they even take a breath.

This case happens almost hourly. The following is basically the same for every customer over the age of 30, and in rare cases stupid young people (usually bitchy women).

Customer: This is [mrs. angrypants]. I picked up my computer yesterday, everything is gone! Theres nothing here!
Clancy: [knowing immedietly it was a pkg2, probably done by Beaker, who you will hear about later] Oh well, what it sounds like is a package 2 [explaining the process]. Is there a folder on the desktop that says 'backup' or 'old files' or something like that?
Angrypants: No! everything is gone!
Clancy: Oh well, its not booting up? or... i mean you can load windows right?
Angrypants: yes, but its all gone!
Clancy: ok well hold on, let me take a look at the notes [checks, of course its a Beaker pkg2]. Ok mam, i checked the notes from the tech. On your desktop you should have a folder that says 'old files', is that there?
Angrypants: wait... oh yes, there is. Where are my pictures and other things?!
Clancy: [calm the fuck down mam] Ok click [username] then my documents, and there is all your files.
Angrypants: where are my emails?
Clancy: [forgetting where its stored] ok give me just a second... [i go to do windows search... only to find that windows search 4.0 is installed, which if you dont know, is absolutely useless. it refused to search for any file]. Mam i cant seem to locate them right now, ill have the tech call you back when he gets in and direct you to them.
Angrypants: *heavy sigh* ok fine *click* *dial tone*